Question

Explain the judicial setup made by the Indian government to solve the consumer dispute.

Answer 1

Under COPRA, a three-tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.

(i) District level courts: They deal with cases involving claims upto `20 lakh.

(ii)State level courts: They deal with cases involving claims between ` 20 lakh to ` 1 crore.

(iii) National level courts: They deal with cases which are exceeding ` 1 crore. If a case is dismissed in the district level court, the consumer can also appeal at the state and then at the national level court. 

:) Hope this helps!!!

Answer 2

A major step was taken in 1986 by the Indian government when it enacted the consumer protection act 1986 popularly known as COPRA.

a three tier Quasi judicial machinery at the district state and national level has been set up for redressal of consumer dispute.