Question

Explain the link between procurement and creating quality products for customers and explain how resources management is related to quality management and to continuous improvement. You might need to conduct research to complete this activity.

Answer 1

${ \huge {\bold { \green{Answer}}}} \:$

A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. ... ISO 9001:2015, the international standard specifying requirements for quality management systems, is the ...

Answer 2

Answer:

Explanation:

Resource inputs are provided by internal and external suppliers. To achieve smooth and effective operations which produce products/ services that meet customer needs, both internal and external supplies need to consistently meet quality, time and cost requirements. By building good relationships with everyone in the supplier-operations-customer chain, processes will operate smoothly and meet the organisation’s expected standards; the development, procurement and use of resources will provide quality products and /or services to customers. Resource management procedures- those procedures used to develop, procure and use resources effectively to provide quality products and / or services- are intended to ensure continuity of quality resources and timely input so that operations are not interrupted or disrupted.

Each organization is a resource dependent system- a group of interconnected parts and functions which together makes up the whole of the organization. Physical resources and/ or raw materials might be externally or internally supplied; policies, procedures, direction(controls) etc are management input; human resources for skilled staff; finance processes provide the money to purchase inputs to outputs etc. each of these interconnected functions becomes part of the supplier-customer chain with the end product(output)being offered to external customers and end-users.

Effective relationships need to be built between each of the components in the supplier-customer chain so that inputs are provided as agreed and optimum outputs are produced. The people who work within the organization form the internal customer-supplier chain. Good recruitment, selection and management processes will maximize efficiency and effectiveness through staff. Quality and timeliness of supplies from external sources also require the application of suitable planning and management processes to ensure the provision of the end product promised to the customer.