Explain the nature of hospitality service
Answers
Answer:
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Answer:
The hospitality industry is a crucial segment of the service industry, and it is defined simply as businesses or organizations that provide customers with basic human needs such as shelter, food, and drink.
Explanation:
Nature of hospitality service:
Hospitality management is a broad field that entails overseeing the administrative, operational, and commercial activities of hospitality businesses on a day-to-day basis.
- Lodging and accommodation, food and beverage service, event planning and management, transportation and logistics service, travel and tourism, shopping and luxury service, cruise, spas, and wellness service are all examples of hospitality.
- Restaurants, hotels, casinos, amusement parks, events, cruises, entertainment, and other tourism-related services are all part of the hospitality industry. As a result, this industry affects not only businesses, but also customers, employees, and economies.
Importance of hospitality service:
In comparison to their counterparts who provide a less pleasant experience, hospitality businesses that provide a positive experience will reap the benefits of a higher customer retention rate. For businesses, hospitality is also important because it encourages positive customer reviews.