explain
the range of services provided by the front office department too a specific type of guest (FIT, FFIT, CVRG, and CIP) from the time that he has made his booking until he settles his account during departure.
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The services provided by the front office department to a specific type of guest:
The front office department of a hotel provides a range of services to different types of guests, including FIT (Free Independent Traveler), FFIT (Fully Free Independent Traveler), CVRG (Corporate Group), and CIP (Commercially Important Person).
Here's an overview of the services that are typically provided to each type of guest from the time of booking until departure:
FIT Guests: These are independent travelers who make their own travel arrangements and do not belong to a group.
Services:
Reservation: The front office takes the booking request from the guest, confirms the availability of the requested room type, and reserves the room for the guest.
Check-in: Upon arrival, the front office staff greets the guest, verifies the reservation, and checks them into the room.
Room Service: The front office department provides information about the hotel's facilities, services, and amenities to the guest. They may also coordinate room service, housekeeping, and maintenance requests.
Check-out: When the guest is ready to leave, the front office staff verifies the room's condition, calculates the bill, and processes payment.
FFIT Guests: These are similar to FIT guests, but they may require more assistance from the front office.
Services:
Personalized Attention: FFIT guests may receive more personalized attention, such as a welcome drink, fruit basket, or flowers in the room.
Concierge Services: The front office staff may assist with transportation arrangements, local tours, or restaurant reservations.
Special Requests: FFIT guests may have specific requests, such as a particular room location or bedding type, which the front office staff can fulfill.
CVRG Guests: These are guests who travel as part of a group for business or leisure purposes.
services:
Group Reservations: The front office department handles group bookings, which may involve multiple rooms or room types.
Group Check-in: Upon arrival, the front office staff checks in the group, distributes keys, and provides relevant information about the hotel's facilities.
Group Billing: The front office department consolidates all charges and provides a single invoice for the group.
CIP Guests: These are guests who require VIP treatment due to their status or position.
services
Priority Check-in: CIP guests receive priority check-in and may have a separate check-in area.
Personalized Services: The front office staff provides personalized services, such as escorting the guest to their room or arranging for a private meeting room.
Security Services: CIP guests may require additional security measures, such as secure entrances or close protection services.
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