Explain the role of recipocal communication in conflict management.
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Communications is important in solving conflicts because it can increase understanding and reduce the risk of jumping to conclusions or making generalizations. It is important to understand first the sources of most conflict situations. There are many types and forms of communication within organizations.
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The dissimilarity in the ideas and opinions of individuals result in a conflict. One needs to adjust with each other to some extent to avoid conflicts and better relations. Conflicts and fights must be prevented to avoid its adverse consequences like stress, anxiety and unnecessary tensions. Communication has a big role to play in conflict management. It has been observed that poor communication always results in misunderstandings and eventually conflicts. Our communication has to be clear and precise to avoid conflicts. First yourself be very clear what you intend to convey to the other individual. The thoughts must be carefully put into sensible and relevant words for the others to understand well. Never use words which might hurt the sentiments of others and avoid using derogatory sentences. Don’t use too complicated terminologies as the other person might not understand it well.
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