History, asked by TigenTigen, 1 year ago

Explain the skill routs in brief ?

Answers

Answered by Harjeet99

1

Explanation:

Skills-based routing (SBR), or Skills-based call routing, is a call-assignment strategy used in call centres to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent. It is an enhancement to the Automatic Call Distributor (ACD) systems found in most call centres.

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