Explain the source of customer expectations of service, including those that are controllable and uncontrollable by marketers.
Answers
Answered by
0
Answer:
1- Controllable factor or often called as "Marketing Mix" It includes: Product,Price,Place and Promotion . * product : this factor is the most important thing to marketing , because it is do the rule of satisfaction customers needs and wants . ( when the product satisfy customer needs and wants the demand of the product increase ) .
* Price : the customer needs the best price with good quality .
* Place : where the product can sold .
* promotion : give the customers the incentive to buy the product .
2- Uncontrollable factors: are often called as "Environmental Factors" it includes: Political factors, Economical Factors, Social Factors, Technological Factors, Competitive forces factors Regulatory forces factor
Similar questions