Explain two (2) instances in which the consumer courts in india have given directions/orders awarding reliefs in respect to defect of goods/deficiency of service.
Answers
Explanation:
This January, Neha Suri, a Delhi resident, got refund and compensation from the builder who took money from her offering an apartment and never handed it over. Neha had paid Rs 46 lakh to the builder in 2007. The builder had promised to hand over the apartment in 2010, but never did. In 2015, Neha filed a complaint at the National Consumer Redressal Commission. This January, the Commission ordered the builder to refund her Rs 46 lakh along with simple interest of 10% per year on this amount, and litigation costs of Rs 10,000.
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In another consumer case this April, the Hyderabad District Consumer Forum ordered that multiplexes cannot sell water bottles charging above MRP. A moviegoer Vijay Gopal had filed the complaint against an INOX Multiplex that stopped him from carrying his own water bottle, while selling water bottles at more than twice its MRP. The forum made the order applicable to all cinema theatres in Hyderabad and Secunderabad.
In yet another case in April, Bengaluru Urban District Forum ordered all multiplexes and eateries in the city to serve clean, free water to all customers. The order came in a complaint filed by Sudha Katwa last year, who sought Rs 1 as compensation against a KFC outlet that forced her to buy bottled water instead of serving free water.
Answer:
This January, Neha Suri, a Delhi resident, got refund and compensation from the builder who took money from her offering an apartment and never handed it over. Neha had paid Rs 46 lakh to the builder in 2007. The builder had promised to hand over the apartment in 2010, but never did. In 2015, Neha filed a complaint at the National Consumer Redressal Commission. This January, the Commission ordered the builder to refund her Rs 46 lakh along with simple interest of 10% per year on this amount, and litigation costs of Rs 10,000.