Factors of why.When.Cost of quality.Post of quality in detail
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The five SERVQUAL dimensions are: TANGIBLES-Appearance of physical facilities, equipment, personnel, and communication materials. RELIABILITY-Ability to perform the promised service dependably and accurately. RESPONSIVENESS-Willingness to help customers and provide prompt service.
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Principle of Availability - An organization shall maintain records in a manner that ensures timely, efficient, and accurate retrieval of needed information. ... The Principles were vetted through a public call-for-comment process involving the professional records information management (RIM) community.
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