Question

For an employee working at a cash registrar of a convenient store, the arrival rate is four per hour and the service rate is five per hour. What is the average utilization of the employee (%) ? A) 20 B) 45 C) 80 D) 125 e) none of these

Answer 1

Step-by-step explanation:

1) Is most suitable to identify if a small percentage off issues causing a large percentage of problem? A) Flowchart B) Causer-and-effect diagram C) Pareto chart D) Run Chart

2) ---phase of the DMAIC methodology covers how to retain improvement (s) achieved in a product/service going forward? A) define B) measure C) analysis D) improve E) control

3)John purchased a laptop computer and used it for three months when he noticed that it was not retaining battery charge as long as the manual indicated. He contacted the company and received a new laptop under the warranty program. the cost incurred by the computer company to replace John's laptop would fall under? A) appraisal costs B) prevention costs C) Internal failure costs D) external failure costs E) None of these choices

4) Company XYZ uses a diagnostic equipment to check if it is product meets customer reequipment. The cost of that diagnostic equipment would fall under? A) appraisal cost B) prevention cost C) internal failure costs C) external failure costs D) none of these

5) A call center employee can answer a customer question in every four minutes on average. What is the service rate (per hour)? A) 4 B) 10 C) 15 D) 60 E) none of these

6) A constant arrival distribution is more common than a variable arrival distribution? A) true B) false

7) John arrived at a bank and observed long lines and immediately left the facility. John illustrated which one of the following behaviors? A) queue discipline B) balking C) reneging D) none of these

8) For an employee working at a cash registrar of a convenient store, the arrival rate is four per hour and the service rate is five per hour. What is the average utilization of the employee (%) ? A) 20 B) 45 C) 80 D) 125 e) none of these