for service availability, the KPI can be
a) uptime
b) downtime
c)none of the above
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Explanation:
A helpdesk KPI (or service desk KPI) is a performance metric centered on your business's customer service and support activities. These KPIs include first response times, issue resolution rates, customer satisfaction levels, and other important consumer-facing metrics.Apr 24, 2019
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For service availability, KPI can be both uptime and downtime.
Explanation:
- KPIs availability management includes number of service interruptions, duration of average service interruptions, and availability of IT services that are related to the availability agreed in OLAs and SLAs, service percentage and infrastructure components under the availability of the monitoring, number of implemented measures.
- The percentage of actual uptime will be equal to the difference between service hours and planned downtime.
- Planned downtime can be defined as the downtime scheduled for maintenance.
Learn more about KPI
To provide agreed KPI?
https://brainly.in/question/14549300
Please suggest full form of kpi
Also provide some brief description
https://brainly.in/question/325403
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