Formal complaint letter with question
Answers
ANSWER
33, Stadium Road
Nagpur
16th September ,2008
The Sales Manager
Ganesh Electronics and Electricals
Gandhi Marg
Nagpur
Sir,
Sub : Complaint about Defective Refrigerator Purchased from You
Ref : Bill No. 234 dated 7th August 2008
On 7-08-08, I purchased a Godrej refrigerator, Model No. 435, vide Receipt No. 234 from your showroom, paying Rs.15,000.
Unfortunately, the refrigerator does not function properly now. It does not cool properly and sidewalls of it get heated a lot. The freezing compartment of the refrigerator stops suddenly. It produces noise with vibrations.
To resolve the problem I would appreciate if you get the refrigerator checked properly by a qualified technician. Since, it is under warranty period, I request you to kindly send someone to replace it as it seems to have some manufacturing problem.
I look forward to your reply and a resolution to my problem, and will wait until a week before seeking help from the Consumer Protection. Please contact me at the above address or by phone at 0402667546 between 4.30 p.m. to 9.00 p.m.
Yours sincerely,
Arpit
Enclosures cc: Receipt of purchase and warranty card