Question

Functions of COPRA Act 1986

Answer 1

The salient features of Consumer Protection Act (CPA), 1986 are as follows

It applies to all goods, services and unfair trade practices unless specifically exempted by the Central Government.

It covers all sectors-private, public or co-operative.

It provides for establishment of consumer protection councils at the central, state and district levels to promote and protect the rights of consumers and a three-tier quasi-judicial machinery to deal with consumer's grievances and disputes.

It provides a statutory recognition to the six rights of consumers.

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