Question

Good communication requires that you should be a good listener and must also have appropriate body language. Being a good listener is one of the best ways to be a good communicator. No one likes communicating with someone who only cares about putting in her views, and does not take the time to listen to the other person. It is therefore important to practice being an active listener. Active listening involves paying close attention to what the other person is saying, asking, clarifying questions, and rephrasing what the person says to ensure understanding. Coming to non-verbal communication - your body language, eye contact, hand gestures, and tone are also very important in a conversation. A relaxed, open stance, and a friendly tone will make you appear approachable, and will encourage others to speak openly with you. Eye contact is also important - looking the person in the eye will demonstrate that you are focused on the person and the conversation. Remember, however, that you should not stare at the perso.n because this can make him or her uncomfortable. Remember too to pay attention to other people’s non-verbal signals while you are talking. Often, non-verbal signals convey how a person is really feeling. For example, if the person is not looking you in the eye, he or she might be uncomfortable or hiding the truth. (a) In good communication it is important to be __________(i) because people do not __________(ii) those who only talk and do not listen. (b) As far as body language is concerned, people will be encouraged to speak to you if you appear __________(iii). A person may not be __________(iv) if he or she is not looking straight into your eyes.

Answer 1

1 )a good listener and appropriate body launguage

2 )like

3 ) relaxed, open stance and a friendly tone

4 )comfortable