Good health limited, a pharmaceutical company has introduced mosquito repellent bands under the
brand name 'jaddu' in the wake of outbreak of Dengue in various parts of the country. The product
attracted many people from all age groups, especially kids. However, the company failed to provide
adequate guidance for the users on the label of the product in terms of time period of the effectiveness of
the repellent band once its seal is opened. Because of this ambiguity, many buyers faced problem.
In context of the above case:
(a) Identify and explain the consumer right which has been overlooked by the company.
(b) Name and explain any two functions of the important product related aspect ignored by the company.
Answers
Answer:
ii)important product related aspect ignored by the company are-
I)The company did not think also about people for one time it is wrong when we sell anything we have not right to give problems others.
Answer:
(a) The corporation has failed to take into account the consumer's right to information. Consumers have the right to information about the price, standard, potency, amount, purity, quality, and other aspects of products and services under the Consumer Protection Act of 2019. Customers in this case have been confused and inconvenienced as a result of the company's failure to offer proper instructions on the product label.
(b) The company has disregarded the two functions of the significant aspect of the product:
1) Instructions for use: The manufacturer has not supplied comprehensive and clear instructions on how to use the insect repellent bands. In particular, the firm neglected to state how long the medicine will remain effective after the seal has been broken.
2) Safety alerts: The business also neglected to issue any product-specific safety alerts. For instance, the business has not indicated any safety measures that consumers of the mosquito repellent bands should take, like avoiding contact with their eyes, mouths, or damaged skin.
Explanation:
Consumer Protection Act
The Consumer Protection Act (CPA) is a law that provides a legal framework for protecting consumers from unfair business practices. The act was first enacted in India in 1986 and was amended in 2019 to strengthen the rights of consumers.
To learn more about Consumer Protection Act, visit
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