Grovernment initiative to protect the consumer
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The Consumer Protection Act 1986:
Enactment of Consumer protection Act 1986 was one of the most important steps taken to protect the interest of consumer. The provision of act came into force from July 1, 1987. The main features of this Act are:
(i) This act has provided various rights and responsibilities to consumers.
(ii) It provides safeguard to customers against defective goods, deficient’s, services, unfair trade practices and other forms of their exploitation.
(iii)The act has provided three tier redressal agencies where consumer can file complaints.
These are District forum, State Commission and National Commission.
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