He was real pleased with the client's reaction.
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Answer:
Overarching principles for communicating with customers
- Be open and honest. ...
- Be grateful for their effort. ...
- Be courteous, not scripted. ...
- Don't make promises you can't keep. ...
- Show understanding. ...
- Find their real need. ...
- Offer workarounds. ...
- Give an honest explanation.
Explanation:
@anushkasharma
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