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Explain 5 right to consumer under the consumer.
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Here are the rights that every consumer should be aware of:
1. Right to Choose
What most of us don't know is that a consumer can even bargain on the MRP.
2. Right to Safety
The main application of this right is in the healthcare, pharmaceuticals and food processing sector as these have direct impact on health. It aims to protect consumers against immoral practices by doctors, hospitals, pharmacies and the automobile industry. But in the absence of world-class product testing facilities in our country the right can, well, be termed as toothless.
3. Right to Information
This right is meant to protect consumers against unfair trade practices. But there are many consumer goods in India that do not follow the standardized labelling convention.
Take medicines for example. The pharmaceuticals are required to disclose potential side effects of their drugs and manufacturers should publish reports from independent product testing laboratories in order to facilitate a comparative analysis with the competitive product. But there is no such thing in practice.
4. Right to be Heard
Although consumer courts are there to hear and resolve the complaints of a consumer, we still lack a substantial outlet where consumers can voice out their opinion. Having said that, there are many websites which aim to make sure that the voice of customers reach the corporate world. These websites let customers upload their grievances and file complaints. Every grievance filed gradually lessens the overall score of the product being criticized.
If the new bill seeking to amend the present law is passed, a Central Consumer Protection Authority with investigative powers will be set up.
5. Right to Redressal
There are consumer courts at district, state and national level for redressal of disputes. But these courts have immense scope of improvement. Apart from the infrastructure constraint, the number of officials required are way less than deployed.
There are around 20-30 million open cases in India which remain unsolved and would take around 320 years to wind up.
6. Right to Consumer Education
This right ensures that proper informational programs are in place that are easily accessible and help consumers make purchasing decisions. However, since most of the initiatives are taken by NGOs in India, there's a need for the government to step up its participation.
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Answer :
Consumer Rights
There are six broad consumer rights defined as per the Consumer Protection Act, 1986. but the 5 act are:
1) Right to Safety
The Consumer Protection Act defines this right as a protection against goods and services that are ‘hazardous to life and property’.
2) Right to Information
This right mentions the need for consumers to be informed about the quality and quantity of goods being sold. They must be informed about the price of the product and have access to other information specific to the product that they wish to consume.
3) Right to Choose
The consumer must have the right to choose between different products at competitive prices. Thus, the concept of a competitive market where many sellers sell similar products must be established to ensure that the consumer can actually choose what to consume and in what quantity.
4) Right to Seek Redressal
When a consumer feels exploited, he/she has the right to approach a consumer court to file a complaint. A consumer court is a forum that hears the complaint and provides justice to the party that has been hurt. Thus, if the consumer feels he/she has been exploited, they can approach the court using this right.
5) Right to Consumer Education
Consumers must be aware of their rights and must have access to enough information while making consumption decisions. Such information can help them to choose what to purchase, how much to purchase and at what price. Many consumers in India are not even aware that they are protected by the Act. Unless they know, they cannot seek justice when they are actually hurt or exploited.
hope it help you
Consumer Rights
There are six broad consumer rights defined as per the Consumer Protection Act, 1986. but the 5 act are:
1) Right to Safety
The Consumer Protection Act defines this right as a protection against goods and services that are ‘hazardous to life and property’.
2) Right to Information
This right mentions the need for consumers to be informed about the quality and quantity of goods being sold. They must be informed about the price of the product and have access to other information specific to the product that they wish to consume.
3) Right to Choose
The consumer must have the right to choose between different products at competitive prices. Thus, the concept of a competitive market where many sellers sell similar products must be established to ensure that the consumer can actually choose what to consume and in what quantity.
4) Right to Seek Redressal
When a consumer feels exploited, he/she has the right to approach a consumer court to file a complaint. A consumer court is a forum that hears the complaint and provides justice to the party that has been hurt. Thus, if the consumer feels he/she has been exploited, they can approach the court using this right.
5) Right to Consumer Education
Consumers must be aware of their rights and must have access to enough information while making consumption decisions. Such information can help them to choose what to purchase, how much to purchase and at what price. Many consumers in India are not even aware that they are protected by the Act. Unless they know, they cannot seek justice when they are actually hurt or exploited.
hope it help you
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