Hercules Creative Solutions” has successfully bagged two research and development related projects from ministry of science and technology. You are working on one of a project as senior project manager which is related to develop a gadget for the help of physically disabled persons in their day-to-day commuting. The main challenge for you and your team is that neither you nor any of your team members have ever done this type of project. USAID and one of a leading bank are the sponsors of this project. The designing of the product has been outsourced to one of a very famous engineering firms of the country. For the procurement purpose, two potential vendors are on board.
The company you are working for is a multinational company and has very strict procurement procedure and procurement audit is mandatory at the end of the project. Stringent quality standards have to be followed which includes but not limited to rigorous testing of all the features, user friendliness and ability to recover in case of software/ hardware errors.
After completing the pilot, the product was released for beta test to selected users that were arranged by the sponsors. Multiple users complained that this product is difficult to use and at times does not work as expected. In other words, end users were not satisfied with the design and working of this product. Hercules Creative Solutions has decided to recall all the pieces from the end users and planned to perform a hardware/ software upgrade. The main stakeholders are not happy with this situation as have complained earlier multiple times during the course of this project for not being involved. The external auditors have also pointed out some serious compliance issues related to procurement process.
After getting know about the situation of this project, answer the following questions.
Required:
Identify all the internal and external stakeholders of this project.
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The
In which category, the cost of recalling the product will fall?
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List down some of the risks while working on this project?
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In your opinion, what were the reasons of this project’s failure?
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What could have been done by Hercules Creative Solutions to avoid or minimize the situation faced due to product failure?
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itna lamba gajab hai yaar kese kar lete ho
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