Question

hey guys
according to you write the contents that should be include in a project of sst file making on topic RIGHT TO REDRESSAL (consumers right) ​

Answer 1

Answer:

Right to Seek redressal

Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer. Consumers must make complaint for their genuine grievances.Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organisations in seeking redressal of their grievances.

As the markets are globalizing, the direct link between the manufacturer and the final user getting distant, post purchase grievances have to be heard through a strong redressal system. For this, Consumer disputes redressal agencies (popularly known as Consumer Forums or Consumer Courts) are set up under the Act at District, State and National level to provide simple and inexpensive quick redressal against consumer complaints. The District forum deals with complaints where the compensation sought is less than 23 lakhs. This limit is commonly known as the ‘pecuniary jurisdiction’ of the Consumer Redressal Forum. The State Forum deals with the complaints where the value of the goods and services and compensation claimed does not exceed rupees one crore and the National Forum entertains the complaints where the value of the goods or services and compensation claimed exceeds rupees one crore.

The Consumer Forum can order the company to take the following actions once it hears the complaint and decides that the company is at fault:

Correct deficiencies in the product to what they claim.

Repair defect free of charges

Replace product with similar or superior product

Issue a full refund of the price

Pay compensation for damages / costs / inconveniences

Withdraw the sale of the product altogether

Discontinue or not repeat any unfair trade practice or the restrictive trade practice

Issue corrective advertisement for any earlier misrepresentation...