hey mates please answers this make a project on consumer awareness please tell this is urgent i will follow u and mark as brainiest
Answers
Answer:
Consumer is the person who hires or avails of any services for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment. But Consumer exploitation is very rampant these days. Consumers get exploited in many ways through the more dominating and knowledgeable sources.
On the other hand, consumers have to be aware not only of the commercial aspects of sale and purchase of goods but also of the health and security aspect. Besides this, they should be aware of their rights and duties being as rational human beings viz., price and quality of products used by them, about Fair Price Shops, standardization of products, about Consumer Forums etc. Therefore, Consumer exploitation should be bought down with proper awareness to the consumers on their rights and how they could go about with things, if they feel they have been cheated.
Introduction
1.1 Rise Of Consumer Awareness
In the globalization, liberalization and privatization era, most of the economic decisions are taken by the market. Though the government has withdrawn itself from many economic activities, it interferes very often when the market mechanism fails due to structural rigidities in the economy and other factors, to provide goods and services to the people.
Consumption is one of the important economic activities, which requires regular government intervention, as the market is unable to promote security and welfare aspects of the consumers. On the other hand, consumers have to be aware not only of the commercial aspects of sale and purchase of goods but also of the health and security aspect also. Besides this, they should be aware of their rights and duties being as rational human beings.
Though the first consumer movement began in England after the Second World War, a modern declaration about the consumer’s rights was first made in the USA in the year 1962, where four basic consumer rights i.e. Choice, information, safety and right to be heard were recognized.
Ralph Nadar, a consumer activist is considered as the father of “Consumer Movement”. 15th March is now celebrated as the World Consumer Rights Day. The U.N.O. Also adopted in the year 1985, certain guidelines to achieve the objectives of maintaining protection for consumers and to establish a high-level of ethical conduct for those engaged in the production and distribution of goods and services. In India, 24th December is celebrated as “Consumer’s Day” every year.
1.2. Objectives of the Study
The Study based on the following objectives:
To study the level of consumer awareness of the consumers in the study area
To make the students habituated about the survey work.
To make the students acquainted how different statistical tools can be applied in different socio-economic problems.
1.3 Meaning of Consumer Awareness
Consumer awareness means awareness of consumers in different aspects of consumption activities. Consumer awareness is a broader and wider concept. It covers the followings:
a) Consumer awareness about Maximum Retail Price (MRP).
b) Consumer awareness about Fair Price Shop.
c) Consumer awareness about price, quality and expiry date of the product.
d) Consumer awareness about their rights and duties.
e) Consumer awareness about certified products like ISI, Agmark, ISO-2000
1.4. Forms of Consumer Exploitation
Consumer exploitation is a type of exploitation in which the consumers are exploited or cheated by the business community in terms of poor quality of product, underweight, under-measurement, duplicate articles etc
Some of the common ways by which the consumers are exploited by the business community are as follows:
Underweight and under-measurement
Sub-standard quality
High prices
Duplicate articles
Adulteration and impurity
Lack of safety devices
Artificial scarcity
False and incomplete information
Unsatisfactory after sale services
Rough behavior
1.5. Factors causing exploitation of the Consumers
The following are the factors that cause the exploitation of consumers:
Limited information
Limited supply
Limited competition
Low literacy
Rights and Duties of The Consumers
2.1 Rights of the Consumers
The following are the rights of the consumers as coded in the Indian laws, which the business community has to keep in mind:
Right to safety
Right to choose
Right to seek redressal
Right to consumer education
Right to be heard
Right to be informed.
2.2 Duties of the Consumers
In order to secure rights, consumers have to fulfill the following duties:
While purchasing
answer:-
We buy a variety of goods and services in our day-to-day life. Whatever we buy we pay for it and derive satisfaction from its consumption and use. But sometimes we do not feel satisfied with the product we buy. This may be on account of poor quality of the product, overcharging by the shopkeeper, lower quantity of contents, misleading advertisement, and so on.
Meaning of Consumer
A consumer is a person who consumes or uses any goods or services. Goods may be consumables like wheat flour, salt, sugar, fruit etc. or durable items like television, refrigerator, toaster, mixer, bicycle etc. Services refer to items like electricity, cooking gas, telephone, transportation, film show etc. Normally, it is the consumption or use of go
ods and services that makes the person to be called as „consumer‟. But in the
eyes of law, both the person who buys any goods or hires any service for consideration (price) and the one who uses such goods and services with the approval of the buyer are termed as consumers. For example, when your father buys apple for you and you consume them, your father as well as yourself are treated as consumers. The same thing applies to hiring a taxi to go to your school. In other words, even the buyer of goods and services whether he uses them himself or purchases them for consumption or use by some other person(s) is treated as consumer in the eyes of law. However, a person who buys goods for resale (like wholesaler, retailer, etc.) or for any commercial purpose is not treated as consumer. Under the Consumer Protection Act 1986, the word
Consumer
has been defined separately for the purpose of goods and services.
(a) For the purpose of goods, a consumer means (i) one who buys any goods for consideration; and (ii) any user of such goods other than the person who actually buys it, provided such use is made with the approval of the buyer.
(The expression ‘consumer’ does not include a person who
obtains such goods for resale or for any commercial purpose.) (b) For the purpose of services, a consumer means (i) one who hires any service or services for consideration; and (ii) any beneficiary of such service(s) provided the service is availed with the approval of such person.