Question

Hi, I have received an order but no
one has come to pick it up.
How to frame your answer:
1. Introduce yourself.
2. Apologise for the bad experience.
3. Share this is a common occurrence and if
they don't receive a confrmation in 24 hours,
the amount will be automatically re-funded.
4. Thank the customer for calling.
Remember L.A.S.T.
Record your answer here!

Answer 1

★ Answer ★

Hi, this is [Name], I'm sorry to hear about your experience. This is a common occurrence when orders are placed and we can guarantee that if you don't receive a confirmation for pick up within 24 hours, your amount will be automatically refunded. Thank you for calling and bringing this to our attention.

Regards,

CreativeAB