Question

Holly owns a dance studio. To improve sales of dance classes, she is reviewing how her marketing team could update the company's online presence.

As part of the rebrand, the team listened to customer feedback and mapped customer journeys. They identified two things online customers generally struggled with: navigating the website and finding the business's contact information.

Which of the brand's touchpoints should Holly modify to help address her customer's feedback?

Plzz it's urgent

a. Instructors blog
b. website layoutc. email marketing
d. Instagram account

Answer 1

She needs to improve her website layout.

There is a problem with the site that made it difficult for the customers to navigate the site easily.

Also, the address is not visible to the customers easily that made it more difficult for her to keep up with it.

This made it extremely essential to keep a site in check.

Answer 2

Answer:

website layout. email marketing

Explanation:

Struggled with: Navigating the website and finding the business's contact information. So updating website layout help, and email marketing help traffic to site.