How AI help in service-oriented businesses
Answers
Answer:
a.i. simply makes the work easier like if you use robots in a factory then it helps in mass production of the particular product ..
Service-oriented organizations and divisions face a variety of unique challenges including ever-evolving expectations of nearly immediate resolution and availability and also fast and intelligent engagements across the whole customer service ecosystem. The harmony of aligned and intelligent engagements across call-centers, online communities, e-communications and digital engagements driving customer satisfaction is truly becoming table stakes in our hyper-connected world.
To stay ahead of the curve, more than 50% of companies are or will be exploring how artificial intelligence (AI) solutions can support their internal teams in support and service to their customers1. In this installment of our Einstein Series, we will focus on three key dimensions of service in today’s environment:
The challenges that service organizations face internally
How Einstein AI can help close gaps
The importance of ongoing implementation management to evolve and expand the impact of Salesforce and Einstein AI
As noted in previous articles by my colleagues, there are definitive business, implementation, and licensing considerations that must be examined as part of this process to ensure that Einstein AI is a proper fit within your growing service organization.