How are BPO and BPM interrelated? (class 9)
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BPM refers to a management process, while BPO refers to the “state of the mind” of an organization, or more exactly its employees. ... BPO as a way of thinking can be measured by how much the employees know about BP that exist in the organization, for example, whether they know in which processes they take part
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BPO services mainly included operational works like call logs, attending/ making calls, selling insurance, credit cards etc but BPM industry mainly core tasks, including many high end ones in areas such as legal and medical even complex technical tasks
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