how can a business be affected if they don't respond to their complaints??
Answers
Explanation:
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3 Reasons Why You Should Never Ignore Customer Complaints on Social Media
By Liz Greene
Published March 10, 2016
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3 Reasons Why You Should Never Ignore Customer Complaints on Social Media | Social Media Today
Clasping a shiny new set of Iron Man headphones in one hand and a bag of Dove chocolate in the other, I stopped a very kind sales associate in the Target electronics department and asked if he could point me in the direction of the headphone extenders. After searching multiple aisles, he admitted defeat and apologized profusely. I thanked him anyway, made my purchases, and headed over to Best Buy in search of my elusive cable.
I checked the obvious places it might be stocked, but after coming up empty handed, I attempted to locate a sales associate for help. There were plenty of blue shirted employees milling about, but it was impossible to catch anyone's eye - it was almost like they were avoiding me on purpose.
Explanation:
Customer complaints give businesses valuable information about how they need to improve. The impact a complaint has on your business is largely determined by you. If complaints are handled poorly, customers may withdraw their business and encourage others to do the same.
A customer complaint highlights a problem, whether that's a problem with your product, employees or internal processes, and by hearing these problems directly from your customers, you can investigate and improve to prevent further complaints in the future.
How to Respond to a Customer Complaint
Respond specifically to the issues brought up by the customer.
Provide a specific apology that acknowledges any mistakes on your end.
State exactly what you intend to do (or have already done) to make it right.
Propose how you will improve the customer's experience in the future.
MARK ME AS A BRAINLIST!!!!!