Question

How can a consumer get justice when his/her rights are denied?​

Answer 1

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• The consumer Protection Act 1986 along with amendments in 1991 and 1993 gives a list of rights which saves consumer from exploitation in the market place.

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• When a consumer feels that his/her rights are denied he can appeal in the district level court.

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• If the case is dismissed at district level court, the consumer can appeal in state and then in national level court. Thus, the act has enabled us to have the Right to Represent in the consumer courts.

Answer 2

• consumer can get justice when his rights are denied by appealing in the consumer court. A three tier judicial system has been set up under the Consumer Protection Act 1986 which consists of the courts at the national level, state level and the district level