Question

how can consumer get compensation if complaint goes to consumer Court.

Answer 1

consumers
have the right to be informed about
the particulars of goods and services
that they purchase. Consumers
can then complain and ask for
compensation or replacement if the
product proves to be defective in any
manner. For example, if we buy a
product and find it defective well
within the expiry period, we can ask
for a replacement. If the expiry period
was not printed, the manufacturer
would blame the shopkeeper and will
not accept the responsibility. If people
sell medicines that have expired
severe action can be taken against
them. Similarly, one can protest and
complain if someone sells a good at
more than the printed price on the
packet. This is indicated by ‘MRP’ —
maximum retail price. In fact
consumers can bargain with the seller
to sell at less than the MRP.

Answer 2

procedure for filing complaints and seeking redressal are simple there is no fee for filing a complaint before the district forum, the commission or National Commission three to 5 copies of the complain on plain paper are required to be submitted by the complaint or his authority agent in person or could be sent by post to appropriate forum Commission