Question

how can you influence other people to use ICT with accountability?​

Answer 1

Answer:

Purpose ‐ Although accountability has been one of the founding pillars of public services, many countries face situations of lack of accountability of service providers. The purpose of this paper is to propose a framework for accountability in public services by strengthening traditional accountability relationships among citizens, political authority and service provider, with the use of information and communication technology (ICT). Design/methodology/approach ‐ The research analyses a case of public grievance redressal system in India that is entirely facilitated by ICT. It documents the key processes followed by the system and also examines the performance of the system using quantitative data. Findings ‐ The research identifies key technical and business characteristics of ICT applications that are intended to improve accountability. The traditional accountability relationship is then placed within an ICT framework to suggest how accountability can be reinforced in public services. Research limitations/implications ‐ The framework is based on analysis of single case and therefore cannot be claimed to be comprehensive. Practical implications ‐ The framework provides an analytical tool for e-Government practitioners to design ICT interventions for accountability. Originality/value ‐ Many mechanisms of enforcing accountability have been tried out by developing countries in the past but with little sustainable success. This paper proposes a different method of addressing the problem of poor accountability in public services by highlighting the role of ICT

Answer 2

Explanation:

• Although it was a cornerstone of public services from the beginning, service providers accountability is often lacking in many nations.
• With the aid of information and communication technology, this study seeks to reinforce the existing framework for accountability in public services among citizens, political authorities, and service providers (ICT).
• Design, methodology, and strategy The study examines an instance of an ICT-only public grievance redressal system in India.
• It lists the fundamental procedures that the system uses and uses quantitative data to assess how well it performs.
• After that, an ICT framework is used to contextualise the traditional accountability relationship and offer suggestions for how accountability in public services might be strengthened.
• Research restrictions/implications: It is not possible to claim that the framework is exhaustive because it is based on the examination of a single case.
• Practical consequences: The framework offers e-Government practitioners an analytical tool to create ICT initiatives for accountability.

#SPJ2