How coustemer satisfaction is different from customer delight"?
Answers
Answered by
1
Answer:
While satisfaction is about meeting customer expectations, delight involves surpassing it and taking the entire experience to an emotional plane. A delighted customer is less likely to go to a competitor as against a satisfied customer. 2. Loyalty: Delight is an emotion that one would want to experience more than once.
Similar questions
Computer Science,
4 months ago
English,
4 months ago
Economy,
8 months ago
Math,
10 months ago
Math,
10 months ago