how covid 19 affect the tertiary sector?
Answers
Answer:
With the humanitarian crisis from coronavirus evolving on a daily basis, businesses are grappling with how to continue serving their customers and communities around the world.
The task is uniquely challenging for industries that rely heavily on in-person interaction, including a wide swath of sectors from banking and insurance to hospitality, telecommunications, and industrial services. Physical distancing, reduction of nonessential operations, and limited contact are fundamental in protecting human health—and raise fundamental challenges about how these organizations can continue to reach customers and meet their expectations.
Organizations are responding quickly. Several near-term actions are especially important to safeguard lives, support work-from-home (WFH) measures, and manage service expectations from both customers and partners. These practical steps are crucial for near-term effectiveness and the minimization of distribution in operations.
At the same time, amid uncertainty, service organizations will need flexibility for the duration of both the current public-health interventions and the eventual economic recovery. Businesses must prepare themselves to excel in a world where today’s emergency becomes a changed way of doing business.
What service organizations should do now
We see three steps as critical to helping service organizations adjust to the next normal in the immediate term.