How did technology mean revolutionised customer service delivery.
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Answer:
Technology has always been the impetus for progress in human civilizations. Now, customer service is being taken to new heights by this same powerful force.
Explanation:
Today’s intelligent analytics systems define a customer through an interconnected web formed of their buying patterns, social media activities, interests, online searches, food patterns and many more data points besides. This same technology helps to improve customer experience and, therefore, increase loyalty.
Harvard business review states, “we’ve found that organizations able to skillfully manage the entire experience reap enormous rewards.”
Hope it will help you.
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