Question

how do shopkeeper exploit the consumer rights ?

Answer 1

Some common ways by which consumers are exploited by manufacturers and traders are given below : 
Underweight and Under-measurements : 
The goods being sold in the market are 
sometimes not measured or weighed 
correctly. 
Sub-standard Quality : The goods sold 
are sometimes of sub-standard quality. 
Selling of consumables beyond their expiry 
dates and supply of deficient or defective 
home appliances are generally the 
regular grievances of consumers. 
High Prices : Very often the traders charge 
a price higher than the prescribed retail 
price. 
Duplicate Articles : In the name of 
genuine parts or goods, fake or duplicate 
items are being sold to the consumers. 
Adulteration and Impurity : In costly edible 
items, such as oil, ghee and spices, 
adulteration is made in order to earn 
higher profits. This causes heavy loss to 
the customers; they suffer from monetary 
loss as well as spoil their health. 
Lack of Safety Devices : Electronic goods, 
electrical devices or other appliances 
produced locally, lack the required 
inbuilt safeguards. This causes accidents 
to the consumers. 
Artificial Scarcity : In order to amass 
illegitimate profit, businessmen create 
artificial scarcity by hoarding. They sell 
it at the later stage at higher prices. 
False or Incomplete Information : Sellers 
easily mislead consumers by giving 
wrong information about a product, its 
price, quality, reliability, life cycle, expiry 
date, durability, its effect on health, 
environment, safety and security, 
maintenance costs involved, and terms 
and conditions of purchase. Cosmetics, 
drugs and electronic goods are common 
examples where consumers face such 
problems. 
Unsatisfactory after-sale Service : Many 
of the high cost durable items, such as 
electrical or electronic equipments, home 
appliances and cars, need adequate 
after-sale care. The suppliers do not 
provide the satisfactory after -sale 
services despite the necessary payments. 
Rough Behaviour and Undue Conditions : 
In matters like LPG gas connection, fixing 
of a new telephone line, procurement of 
licensed items, etc., consumers are often 
harassed and undue conditions are put 
before them.

Answer 2

Answer: su   s

Explanation:

Under weight and under measurements: - The goods being sold in the market are sometimes not measured or weighed correctly by the shop keeper to exploit the customers.

Poor customer service after purchase;- The shopkeeper should give proper post-purchase facilities like warranty, refunds etc

High Prices :- Very often the traders charge a price higher than the prescribed retail price to earn more from the customers.

Adulteration and Impurity :- Food adulteration is the adding of different chemical substances on food products that makes it injurious to health. It causes contamination of food and leads to health problems for the consumers.

Duplicate Articles :-Sometimes fake or duplicate items are sold to the consumers as genuine items to make profit.

Artificial scarcity or shortage: To earn more profits sellers create artificial scarcity by hoarding and selling the same at higher price.

Rough behaviour: Consumers are often harassed in matters like LPG and telephone connections and in getting licensed items.

Lack of safety devices;- The products sold should not cause harm to the consumer and it should comply with the current safety laws. It should also have proper safety labels to warn consumers

Sub-standard Quality: - The goods that are sold is of sub-standard quality. Selling of consumables beyond their expiry dates and supply of deficient or defective goods are examples of customer exploitations