Question

How does a consumer court compensate a consumer. Illustrate with examples.

Answer 1

$hey \: dear \: here \: is \: your \: answer$

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✯Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, he has the right to get compensation depending on the degree of damage. Take the example of Prakash described in the book as mentioned below :
(i) Prakash had sent a money order to his village for his daughter’s marriage.
(ii) The money did not reach in time When they needed it.
(iii) He filed a case in a district level consumer court in New Delhi because the post office had not responded to the query satisfactorily.
(iv) He himself pleaded the case in the court.
(v) The court verified his documents.
(vi) The court announced the verdict in his favour and awarded compensation to Prakash. Thus, under above procedure the court, after hearing arguments and verifying documents, announces the verdict. ʜᴏᴡᴇᴠᴇʀ ᴛʜᴇ ᴄᴏɴsᴜᴍᴇʀ
 ʀᴇᴅʀᴇssᴀʟ ᴘʀᴏᴄᴇss ʜᴀs 
sʜᴏʀᴛᴄᴏᴍɪɴɢs ᴀs
 ᴍᴇɴᴛɪᴏɴᴇᴅ ʙᴇʟᴏᴡ : 
1. It has become cumbersome, expensive and time consuming. Consumers are required to engage lawyers.
2. In most cases cash memos are not issued hence evidence is not easy to gather.
3. Moreover most purchases are small retail sales.
4. The existing laws are not clear about compensation.
5The consumer awareness is spreading slowly.

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$hope \: this \: helps \: u \: dear$
✌✌✌.

Answer 2

It’s ironical. Consumer courts were conceived, 25 years ago, in 1986, as a dedicated and speedier alternative to civil courts, but they have come to resemble the latter. “The same ills have crept into the system,” says Suresh Misra, professor & chairman, Centre for Consumer Studies, Indian Institute of Public Administration (IIPA). The government numbers suggest consumer courts have done what they set out to do. It says  .. 

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