How does the business organisation benefit if it has well mannered staff
Answers
Explanation:
My key focus area is, and has always been, how the customer experience is founded upon the employee experience because I believe that focussing on your employees ultimately benefits your customers.
“Clients do not come first. Employees come first. If you take care of your employees,
they will take care of the clients.” – Richard Branson
Customer experience has been studied in such depth, and so much data generated, that it’s become more akin to science than psychology. We talk about systems, processes, surveys, insights… all of which are valuable and worthwhile. However, none of these means anything if they do not include people.
There are processes and how our customers choose to engage with us. There are products and how our customers choose to use these. But at the base of it all, there are our people. And if this base is not built on strong foundations, with people as cornerstones, nothing we attempt to construct will remain standing over time.
You might have superb systems, world-beating tech and cutting-edge design, but if you don’t have highly engaged people, you’ve most likely lost your key to success.
Explanation:
ue6usicysHxydjvtduiyutoh8yfi5stuglysjgxyrshf jy2hkfyf