Question

How does the dabbawala organization achieve its high service performance? What is its secret for success?

Answer 1

A collecting dabbawala, usually on bicycle, collects dabbas either from a worker's home or from the dabba makers. ... At each station, boxes are handed over to a local dabbawala, who delivers them. The empty boxes are collected after lunch or the next day and sent back to the respective houses

Answer 2

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Because they had planning and procedures that help them to provide high service .