How does the govt of india protect the intrest of consumers?
Answers
Government has taken 3 measures to protect the interest of consumers.
(i) Legislative measures : The government enacted a law called Consumer Protection Act in 1986. The act provides for the establishment of consumer dispute redressal mechanisms at district, state and national levels.
(ii) Administrative measures : Public Distribution System (PDS) started by Government to prevent hoarding and black marketing.
(iii) Technical measures : Setting up institutions for fixing up the standards for products like Indian Standards Institutes, are technical measures taken by Government.
Important measures have been taken by the government to protect the consumers from lack of quality and varying standards of goods by creating standards institutions:
(a) For this purpose, the government has established Bureau of Indian Standards (BIS) for standardisation of Industrial and Consumer goods.
(6) BIS certifies the goods that meet the standards and prescribed quality (ISI) or Agmark.
(c) The government undertakes regular and surprise inspections. Testing of samples is done for conformity of licensee's performance.
(d) A consumer can also complain to the BIS office if the certified product is not up to the mark.
(e) Creation of Agmark for standardisation of agricultural products.
(f) This Agmark is implemented under the Agricultural Produce Act 1937.
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