Question

How is direct services productive??

Answer 1

heya mate here is your answer
active service on cases and work with patients as distinguished from staff functions.
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Answer 2

Direct services are owned by the company itself or rather controlled directly. The direct control helps the company consistency  in the service production. They control own and hire employees.

Companies are able to obtain feedback from the customers.

Greater confidentiality is maintained between the clients and the company.

Direct channels eliminate brokers and intermediaries in the business.