Business Studies, asked by namratariva201, 10 months ago

How level of complexity and divergence in service affecting service process?

Answers

Answered by subham2580
3

Complexity refers to the amount of steps involved in delivering services to customers. So, the degree of complexity can be measured on the basis of the number of activities which contribute towards the service delivery. Some services are high in complexity as well as high in divergence.

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