Question

How to complain to a hotel manager in formal letter

Answer 1

Answer:

Name of Consumer

Address of Consumer

City, State, Zip Code

DATE

Name of Hotel Manager

Name of Hotel

Address of Hotel

City, State, Zip Code

Dear Name of Hotel Manager:

My family and I recently stayed at your beautiful hotel on the Lake Erie shoreline. I was excited for our trip, but our room was not as it has been in the past.  

I notified the shift manager, but she was less than willing to accommodate us in switching rooms, as your hotel was full. She offered us a partial refund, but nearly everything in the area was booked solid.

We booked our room for the week of May 19 – 25 but only ended up staying from May 19 – May 21st.  

When we first arrived, we got the room we always stay in, room 22. Upon unpacking our luggage, we noticed there were roaches in various locations in the room. We promptly notified the front desk and they sent someone to spray the room.  

While the room was being sprayed we had to find somewhere to go for about six hours. The beds clothes were clean but had holes in them.  

The staff on duty could have cared less that we were unsatisfied. The room was not clean and this non-smoking room had been smoked in.

 

We have been staying in your hotel for more than twenty years and have never had such service. Even though I had to pay for the entire week up front, we left after two days and went home.

I asked the front clerk for a refund but they were less than willing to accommodate. I would like a full refund of my money that I spent in your hotel that week. If can be sent to the address above.  

Sincerely,

Signature of Consumer

Printed Name of Consumer

Explanation: