how to make a emphatic assertion
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A short empathic assertion involves a simple two-part process. First, briefly acknowledge the other person’s point of view by conveying some appreciation for his or her situation, feelings, wants, or beliefs. Second, state your own situation, wants, feelings, or beliefs.
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EMPATHIC ASSERTION
Empathic Assertion Recognition of other person's situation or feelings followed by another statement standing up for speaker's rights. Example: "I know you are feeling angry and frustrated while you wait for a response. But, the best I can do is give you a ballpark estimate of how long It will take."
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