How to overcome ‘Silo Mentality’ in an organisation?
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Five Tips to Breaking Down Silo Mentality
Cooperation, communication, and collaboration are the three keys to working across silos. Several effective strategies can help a company break down the silo mentality and improve these traits across divisions and geographical areas.
1. Create a unified vision of team collaboration
Silo mentality begins with management. Often, divisions within an organization set goals that benefit their department but conflict with the goals of another. Each manager is focused on accomplishing their specific goals, and that focus frequently incentivizes siloed information and creates resistance to sharing it across teams.
In order to break down the silo mentality, department managers must have the vision that a free-flow of information will help the entire organization.
Some companies have established customer experience councils, others have established a company vision or goal. As the managers of different silos focus on the unified vision, the objectives they establish for their divisions shift from the silo objectives to support that unified vision.
The leadership team must buy in and understand the company’s long term goals, department objectives, and key initiatives before passing the unified vision down to the teams. The unified leadership team will encourage trust, create empowerment, and break managers out of the “my department” mentality and into the “our organization” mentality.
2. Work toward common goals using collaboration tools
A common problem of silo mentality is that people see things from their perspective and they are likely to make choices that protect their department rather than protecting the company as a whole. To combat this challenge, each person in the organization needs to work toward common goals. When people across the company have the same objectives, they are more likely to communicate better.
Executives need to state these common objectives frequently so they become part of the organization’s culture. Each department’s division-specific goals should reflect the overall goals of the company. Working together breaks down barriers to cooperation, communication, and collaboration
Your company may already hold collaboration tools in the form of its CRM (Customer Relationship Management) software. CRM dashboards allow the entire company to see sales and progress towards goals. When companies give their employees the quality collaboration tools, people will share information and work more efficiently toward the common goals.
3. Educate, work, and train together
One way to break down silos is to educate, work, and train together in cross departmental exercises. Because companies already figure training costs into their budgets, collaborative training across divisions is a way to dovetail required training with collaborative, silo-breaking practices.
5. Evaluate compensation plans
With motivation varying across teams and individuals, it is critical to find the best way to get everyone working together toward a common vision. To emphasize the unified goal, companies will need to evaluate compensation plans. If the compensation is designed to support siloed goals, the unified vision will not get buy-in from employees.