How to respond as i appointed as librarian but I wish to do pg
Answers
LIBRARIES ARE THE only place dedicated to serving the information needs of everyone in the community. As such, they collect and make available a wide variety of information resources representing the range of human thought and experience. With such a wide spectrum of ideas and information available, it is inevitable that people will occasionally encounter resources they believe to be offensive or inappropriate. They may complain and request that such resources be removed. Below are step-by step suggestions about how to respond. These suggestions are not enough, however. Every library should have a collection development policy approved by its governing body. In addition to outlining the process and criteria for selecting resources, the policy should describe the procedure the library staff will follow when a user requests that a resource be reconsidered. Having a policy and procedure in place will help library staff deal confidently and fairly with users who express concerns.
Throughout the process, it is critically important that library workers remain calm, respectful, and courteous. There is no reason to become defensive when a complaint is made. Not only is this counterproductive, but it runs counter to library efforts to encourage user involvement. If the library has no collection development policy with a review process, affirm the principles of intellectual freedom found in the Library Bill of Rights as you respond to the challenge. All challenges, regardless of the source, should be handled in the same way and in accordance with policy. Do not make exceptions in the reconsideration process based on whether the challenge is submitted by a member of the public or by a library worker or volunteer.
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