How would you Express your feelings about the services of a hospital
Answers
Answer:
Explanation:
How are you feeling?" It seems like a simple question, but it has significant implications for hospitals and their patients. Understanding those ramifications could be the key to improving patients' perceptions of their hospital stay -- and their overall health. Gallup World Poll research has found that positive emotions are effective predictors of self-reported health status and are closely associated with health.
A patient who feels that he's getting better all the time has reason to hope and to invest in the future.
Gallup has also observed this relationship in analyzing the results of HCAHPS surveys. HCAHPS, which stands for Hospital Consumer Assessment of Healthcare Providers and Systems, is a federally mandated 27-item survey that patients take up to six weeks following a hospital stay. Patients' ratings are aggregated by hospital and adjusted to control for factors including survey mode and patient characteristics (patient mix). The resulting scores are reported publicly so the public can compare hospitals. These scores also affect a hospital's Medicare and Medicaid reimbursement.
"HCAHPS scores are extremely important," says Stacie McGaughey Meder, a registered nurse in Lincoln, Nebraska. "Everything we do [as healthcare providers] is represented by the HCAHPS scores."
But by the time patients fill out the survey, they're no longer under the direct attention of healthcare providers. When patients are in the hospital, staff members can check on them as often as needed. "We can't do that when people go home," McGaughey Meder says. "Some people are very active and continue to improve, but some aren't -- and they get worse."
Recently, Gallup researchers examined the relationship between patient responses on two key HCAHPS items: one that asks patients to rate their overall health from "poor" to "excellent" and another that asks them to rate the hospital during their stay from "worst hospital possible" to "best hospital possible." Eight in 10 patients (82%) who considered their health to be excellent rated their hospital a 9 or 10 on the item assessing the overall quality of the hospital. In contrast, 6 in 10 patients who rated their health as fair (64%) or poor (59%) rated the hospital a 9 or 10 on this item.
Given that about one-quarter of hospital patients view themselves in fair or poor health, this group represents a significant opportunity for a hospital to increase its overall score. And there's a lot that hospitals can do to change how patients look at their health if hospitals understand -- and can broaden -- the patients' point of view.
Patients’ Health Perceptions Affect Hospital Ratings
The benefits of positive emotions
"Even thirty years ago, psychologists were finding that stress exacerbates illness, but doctors were hesitant to buy into that," says Shane Lopez, Ph.D., professor of business at the University of Kansas and author of Making Hope Happen. "Now we know how physically debilitating stress and depression are. Only recently have we learned how important joy, contentment, and happiness are. Positive emotions have a positive physical effect. Yet physicians are very slow to accept that positive emotions affect health in a big way."
The beneficial
1. Create an environment where you can think critically and process information. ...
2. Engage in free writing with a pen and notepad. ...
3. Use what you wrote to hone what you need to express into a single sentence. ...
4. Analyze the overall situation and determine if what you want to say must be said.