. How would you handle an angry customer? Explain with reasoning.
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Answer:
1.Remain calm.
2.Practice active listening.
3.Repeat back what your customers say.
4.Thank them for bringing the issue to your attention.
5.Explain the steps you'll take to solve the problem.
6.Set a time to follow-up with them, if needed.
7.Be sincere.
8.Highlight the case's priority.
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