Question

How would you respond to the following customer query?

Hi,
I need to return an order
because it is damaged.
Best,
Shefali Shah

How to frame your answer:
1. Use the S.I.T.A.S.I.T.I framework to frame your email
2. Think of the solution you will present! Move to the next slide and type out the response​

Answer 1

Answer:

right answer is number to think of the solution you will present move to the next flight and type out the response