how you can say call center is an application of ITES ?how call center works
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Answer:
A call center is a centralized department to which phone calls from current and potential customers are directed.
Call centers are used by online merchants, telemarketing companies, computer product help desks, mail-order organizations, polling services, charities and any large organization that uses the telephone to sell and provide products or services or enhance the customer experience.
Typically, an inbound call center handles a considerable volume of calls at the same time, screens and forwards calls to someone qualified to handle them and logs calls. An interactive voice response (IVR) system will answer calls and utilize speech recognition technology to either address customer queries with an automated message or route calls to the appropriate call center agents or recipients via an automated call distributor.