"I expect all the managers in my department to act completely rationally in every decision
they make” declared Eleanor Johnson, the Vice President of Olympic toy company. "Every one
of us, no matter what his or her position, is hired to be a professional rationalist, and I expect
all of us not only to know what they are doing and why but to be right in their decisions. I
know that someone has said that a good manager needs only to be right in more than half of
his or her decisions. But that is not good enough for me. I would a free that you may be
excused for occasionally making a mistake, especially if it is a matter beyond your control but
I can never excuse you for not acting rationally."
“I agree with your idea, Eleanor" said Jill Goldberg, her advertising manager, and I
always try to be rational and logical in my decisions. But would you mind helping me be sure
of this by explaining just what acting rationally is?"
1. Explain how the Vice President of marketing might describe what is involved in making
rational decisions.
2. If Jill Goldberg than declares that there is no way she can be completely rational, what
would you suggest as a reply?
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