Identify, analyse the bottleneck of customer problem and implementation of solutions to exceed the customer expectations and enhance the customer satisfaction. Correlate Customer Expectation, Customer Satisfaction and further, Customer Delight in the process…How do you think Customer perception is related to service evaluation?
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Bottlenecks are a sign of inefficiency—they impede your business operations from properly flowing. When it comes to sales, bottlenecks can be especially dangerous because they negatively impact your bottom line. Delays, inconsistencies, and oversights can veer potential customers off the path to purchase, leading to revenue loss.
With a few straightforward process changes, and by leveraging technology, you can progress toward eliminating bottlenecks to better optimize your time and resources—but first, you have to know what to look for.
Here’s a quick breakdown of some of the most common types of bottlenecks:
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