Question

identify possible communication blocks in the following situations:

A. a written letter of complaint

B. interaction between an accountant and a client

Answer 1

Possible communication blocks in case of

A. a written letter of complaint:

• Missing details like who the complaint is against or how long has the problem existed
• Addressed to the wrong official. For example, a cop cannot solve the street’s drainage issues; so, if a letter of complaint is written to the wrong official, there is no communication happening because it is simply not that official’s responsibility.

B. interaction between an accountant and a client

• Usage of technical terms- The accountant might use technical terms that the client may not understand.
• Interpretation of numbers- The client might interpret numbers differently.

In each of these cases, communication suffers due to a lack of clarity.

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