identify possible communication blocks in the following situations:
A. a written letter of complaint
B. interaction between an accountant and a client
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Possible communication blocks in case of
A. a written letter of complaint:
- Missing details like who the complaint is against or how long has the problem existed
- Addressed to the wrong official. For example, a cop cannot solve the street’s drainage issues; so, if a letter of complaint is written to the wrong official, there is no communication happening because it is simply not that official’s responsibility.
B. interaction between an accountant and a client
- Usage of technical terms- The accountant might use technical terms that the client may not understand.
- Interpretation of numbers- The client might interpret numbers differently.
In each of these cases, communication suffers due to a lack of clarity.
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